FAQ

What is your turnaround time?
Turnaround is typically 7-10 working days from approval & payment. Additional services can add a little time to the order. We will send you an estimated delivery date once the order is placed.
What is your minimum order?
Our minimum ranges between 10-20 units depending on the design, colours & placement. We can do sample prints in some cases. Please get in touch to find out more.
What inks do you use?
We use top quality, eco friendly water based inks. These are top of the range and will provide a soft feel to your prints. Most other services will use cheap plastisol inks, which emit plastic fumes and the prints crack in the wash.
How do I upload artwork?
Once you’ve requested a quote through our online form or via email/phone, we’ll let you know how to send us artwork. This is typically via email or WeTransfer for larger files.
Do you offer a rush order service?
Yes, we offer a rush order service for an additional fee. Get in touch with us and we can advise further on your deadline.
I'm not sure what garment/product I want, can you source it?
Yes, we can! We have a wide variety of options and suppliers, so we will have an option to suit your needs. Please check our catalogues for popular options or get in touch directly for more options.
Can I supply my own garments?
Yes, we’re happy to arrange pick-up for an additional fee. If we are unfamiliar with the product, we will need to inspect before printing to prevent any issues. We cannot take responsibility for faulty items provided. Get in touch for more information.
Can I have a mix of garments & sizes?
Yes, as long as the minimum quantity is met, you can mix & match sizes/garments. The design & print colour will need to be the same across all mixed units.
Can I add extra units & designs to my order?
Yes, get in touch at the earlier stages of your order & we should be able to add units & designs. If the order has already been processed, further units will be set up as a new order & will need to meet the order minimum.
Do you offer sampling?
Yes, we do in some cases. Please get in touch with your print ideas to find out more.
Do you do embroidery?
We don’t do embroidery in-house, instead we organise and work closely with a local company who completes the embroidery. We then check every garment before dispatching to you.
 
How should I wash my garments?
We recommend the following wash instructions to prolong the life of your garment & print…
  • Wash on cold or 30°C.
  • No tumble drying, only air dry.
  • Wash inside out.
  • Wash with similar colours.
  • Use standard washing detergents.
  • Do not bleach.
  • Do not iron over print.
 
What ethical & environmental procedures do you follow?
  • We only use eco-friendly water based inks.
  • Our inks are Soil Association Approved, 100% solvent free & vegan.
  • We use eco-friendly platen glues instead of aerosols.
  • Our main garments are 100% organic, GOTS certified. OCS & PETA approved. The manufacturers are members of the Fair Wear Foundation.
  • We reuse & recycle all packaging wherever we can.
  • We use modern, energy efficient printing equipment.
  • Everything is screen-printed by hand.
  • Misprints are kept & used for clean up & test prints.
  • We donate left-over stock to organisations such as Leiho, who donate clothing & supplies to homeless charities.
  • We have a minimum waste & plastic use policy. We ask suppliers to send products & supplies in recyclable packaging.
What is an underbase?
An underbase is a base layer used for printing on dark fabrics. This is a white layer that is printed before the design to make sure the print is smooth & bright on darker fabrics. An underbase isn’t always needed on dark garments e.g. White design on a black garment. We recommend using an underbase when printing colours on black or dark fabrics. Please get in touch if you’re unsure about your design.
Do you offer discounts on repeat orders?
If you are reordering frequently, we may be able to look into this for you.
I'm not happy with my order, what do I do?
On the very rare occasion you’re not happy with your order, let us know as soon as possible. We’ll do everything we can to make it right!
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