Returns & Cancellations
How do I cancel an order?

If you want to cancel an order it’s best to contact us ASAP to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. If stock has been ordered then there would be a 25% restocking fee on the price of the garments. If production has started then you will be entitled to a refund minus the material & labour costs incurred. If the items have already been produced, due to them being custom products you will not be able to cancel the order.

What do I do if I have to return something?

If you have a problem with your order you have to notify us within 7 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing. Printed sample t-shirts may be exchanged, but are not eligible for a refund. Unprinted samples cannot be exchanged & are non refundable. If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.

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